Refund & Returns

All sales are final

Every loose gemstone we sell is a unique natural item, chosen and photographed individually and identified by its own 5-digit item number. For this reason we do not offer change-of-mind returns, exchanges, or refunds once an order has been placed and paid for. This includes custom-made, resized, engraved, or bespoke commissions.

We want you to buy with confidence, so before you order we are happy to share extra photographs, video, measurements, certificate details, and answers to any question over WhatsApp or phone. Please ask us anything you need before you complete your purchase.

The one exception: faulty, damaged, or not-as-described items

If an item arrives faulty, damaged in transit, or materially not as described, you are entitled to a replacement or a full refund at no cost to you. This is your right and it always applies.

How to make a claim

• Contact us within 48 hours of delivery at lansakaragems@gmail.com or on WhatsApp, quoting your item number and order reference.
• Send clear photographs (and, for transit damage, photos of the packaging) so we can see the problem.
• Do not wear, alter, or attempt to repair the item, and keep the original certificate, box, and any security seal or tag intact.

Return shipping and verification

For a valid faulty, damaged, or not-as-described claim, we cover the cost of return shippingand arrange an insured, tracked collection or send you a prepaid label. Once the item reaches us, our gemmologist verifies that the returned stone matches its original certificate; this normally takes 2–3 working days.

How refunds are paid

Where a refund is due, we refund the full amount to your original payment method through our payment gateway within 7–10 working days of approving the claim. The time it then takes to appear on your statement depends on your bank or card issuer.

Refunds are made in Sri Lankan Rupees, for the exact LKR amount you were charged. If you paid with a card denominated in another currency, the sum credited back may differ slightly from what left your account because your issuer applies its own exchange rate and fees — that difference is outside our control.

Reservations and deposits

A deposit paid to reserve an item holds that item for you and takes it off the market for other buyers. Deposits are therefore non-refundable if you decide not to go ahead with the purchase.

Order cancellations by us

If we cannot fulfil an order — for example, an item was already sold or was mispriced — we will tell you promptly and refund in full any amount you paid for that item.

Questions

If anything here is unclear, please reach us at lansakaragems@gmail.com or through our contact page before you buy.

This policy is issued by Lansakara Gem and Jewelry (Pvt) Ltd (Company Registration No. PV 00370036; NGJA Dealer Licence No. 20268DL40936).